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Iberostar Heritage Grand Amazon


The name change in the reservations are allowed until 10 days before the dates of embark.

General Conditions

General conditions for individuals, small and incentive groups in Iberostar Heritage Grand Amazon Cruise.

The Iberostar Hotels & Resorts through its luxurious five-star Iberostar Heritage Grand Amazon ship, feels honored to welcome you aboard. We wish you an excellent stay, and you can enjoy all the exuberance and beauty of the Amazon rainforest.
Our crew and management body are at your entire disposal to provide any assistance required.

General Information

DailyReceptionInfirmaryBoutiqueRoom Service
Timetable06:00 AM to 11:00 PM24 hours10:00 AM - 01:00 PM
02:00 PM - 04:00 PM
06:00 PM - 08:00 PM
09:00 PM - 10:00 PM
11:00 AM to 11:00 PM
Restaurant Kuarup
07:00 AM to 09:00 AM
01:00 PM to 02:30 PM
08:00 PM to 09:30 PM
07:45 PM to 21:30 PM
Tucano Grill | Deck Sol
05:00 AM to 11:00 AM
Day Snack
12:00 PM to 03:30 PM
Night Snack
05:00 PM to 08:00 PM
Discoteca Lua(Moon Disco) | Deck Mandi
Welcome drink& Meeting of Safety on board
Monday & Friday
07:00 PM to 07:30 PM
Music Bar

06:00 PM to 01:00 AM
Dance Floor

10:00 PM to 01:00 AM
Bar Lua – Disco Lua
06:00 PM to 01:00 AM
Bar Arara – Deck Sol
09:00 AM to 01:00 AM

Kuarup Restaurant

It is obligatory the use of long pants for men at dinner.


According to the safety rules, it is forbidden to smoke in the closed area of the embarkation as well as the social areas, main restaurant and disco.
. It is allowed to smoke in the superior deck (Deck Sol) or in the cabins verandah.

Phone Calls

External calls must be done in the reception of the embarkation.
Please, check the rate table.


Please, utilize the special blue towels available in the pool area.
Utilization time schedule: 07:30 AM to 07:00 PM
The chemical treatment will be done at 08:00 PM.


The time to collect of the clothes for laundry is at 10:00 AM, please leave the dirty clothes in the bag for laundry over the bed together the form filled and signed.
The clothes will be returned in the same day at 10:00 PM.

Electronic Equipments

It is recommended to keep the electronic equipment to avoid the cool of air-conditioning effect.
The cabins voltage is 110V.

All Inclusive

The ALL INCLUSIVE policy permits the guest the right of consumption of soft, alcoholics and imported drinks. For guests minor than 18 years old will be served only NON-alcoholic drinks.

Check out

We request that the check-out be requested in the night before the disembark, you luggage be closed, indentified and left in the out door cabin till 07:00 AM of the day of the disembark.
The luggage will be delivery with presentation of the exit pass issued by the reception.


The disembark can be done from 7:30AM on after the ship landed in the port.
The time limit for the disembark can not pass of 08:30 AM.

Late Check out

It is possible under payment and with availability, check in the reception.


We kindly request do not give tips along the cruise individually; give them to the reception desk in the checkout which will be deposit in a ballot box.
Suggestion: U$ 18.00 per day per person.


Please, do not through papers or other objects of any nature in the sanitary.

Other Activities
Check the program in the chart in front of the reception
Lectures, visit to the command area, hydro-gym, classic music, shows and events, disco, library and game tables are available in the reception